Policies

 

Since Filcom Technologies LLC obtained its ISO 9001:2008 Certification in August 2011, it has since aligned its Quality, Health and Safety Policies and even its after Sales Service Support Policy to conform  with the quality management system established and observed at all departments within the company.

 

The integration of these corporate policies is designed to ensure uniformity in all applications and procedures within the company.  Through a repetitive cycle, the aim is to ultimately achieve 100% uniformity in the observance of all related procedures and processes.

HEALTH & SAFETY POLICY

 

 

Our corporate philosophy is that the well-being of our company and clients is dependent on the health and safety of our workforce.  In line with this philosophy, Filcom Technologies LLC is committed to preventing the accidental loss of any of its resources, including employees and physical assets.  Each and everyone in the organization undertake to observe every reasonable precaution that will ensure the protection of all workers.  No job is to be regarded so urgent that time cannot be taken to do it in a safe manner.  The welfare of each individual is our highest priority.

 

Supervisors will be responsible for the health and safety of coleagues under their supervision.  They must ensure that each one in the team understands the need for safety in the workplace.  They will see to it that each man is equipped with his own personal protective equipement.  Safety signs and procedures in a job site must not be ignored as mere passive statements but must be regarded by all as serious reminders to be constantly and consiously alert for any sign of danger or the threat of potential danger.

 

We realize that a secure workplace can be established and sustained only through the collective efforts of all employees.  In realizing this responsibility to protect both people and property, management commits itself to promote and maintain a safe and healthy work environment, in keeping with the industry standards and in compliance with legistative requirements.  It will strive to eliminate any and all hazards as far as human care and foresight can foresee which may result in property damage, accidents, or personal injury.

 

Accidental loss can be contained through good management with active employee involvement.  Safety is the direct responsibility of all managers, supervisors, employees, and contractors.

QUALITY POLICY

 

 

Filcom Technologies LLC aims to achieve profitable growth by providing services which consistently satisfy the needs, expectations and business targets of its local and international customers.

 

Filcom Technologies LLC's achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving and evolving work environment for all.

 

To be able to achieve this, we are committed to the following;

 

- Achieve and maintain a level of quality which enhances the Company's reputation with customers.

 

- Meeting our customer's requirements and exceeding their expectations.

 

- Ensure compliance with relevant statutory and safety requirements.

 

- Provide competent and trained people to carry our our services.

 

- Continually improving our management system and services.

 

This policy is provided and explained to each employee who are monitored and reviewed by the top management.

AFTER SALES SUPPORT POLICY

 

 

Quality is our top priority.  FILCOM guarantees that its services meet customer expectations.  The quality of our complete IT solutions are in keeping with ISO 9001:2008 standards.

 

- Commitment:

 

Our commitment to quality service is guaranteed from beginning to end.  We will provide you with a single point of contact so that your needs are addressed promptly and accurately.

 

- On-site Support:

 

FILCOM will provide you with the required engineer or technician within the expected response schedule.  He will evaluate the cause of the proble, rectify all issues if needed with up to date solutions.

 

- Response Time:

 

The elapsed time from when the initial service call is logged with us until a service technician arrives at the customer or site will be not more thant twenty-four (24) hours for Dubai, sharjah and Ajman and forty-eight (48) hours for Abu Dhabi, Al Ain, Fujeirah and Ras Al Khaimah unless a late arrival is specifically requested or preferred by the customer.  Standard (unscheduled) service hours are Saturday thru Thursday from 9:00 a.m. to 6:00 p.m. EST except holidays.  A service call placed after 3:00 p.m. may be responded to on the next business day.

 

- All Sales are Final:

 

Orders cannot be changed once these are confirmed by the customer.  Any discrepancy, dissatisfaction with product, missing or damaged products must be immediately reported through email within 48 hours.